The health system will follow UC San Diego Health and Madison, Wis.-based UW Health, which started piloting the technology in April. The Microsoft generative artificial intelligence platform from OpenAI is integrated into Epic’s MyChart patient portal, where it drafts messages for clinicians.
“Care teams don’t have the capacity to address the volume of patient messages they receive in a timely way,” Patricia Garcia, MD, associate chief medical information officer for ambulatory care at Stanford Health Care, told the news outlet. “Maybe large language models could be the tool that changes the ‘In Basket’ from burden to opportunity.”
The health systems hope the HIPAA-compliant tool will reduce administrative work for physicians while improving patient engagement and satisfaction. Dr. Garcia told the news outlet they are approaching it with “a really careful and conservative eye,” as ChatGPT has been known to “hallucinate” or make up responses.
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