Some executives have been underwhelmed with the results of AI investments, as some AI tools were not properly trained on a large enough data set.
“I think people sometimes get wed to, ‘Well, the model didn’t work right the first time, so I’m not really going to use it,'” Johnson & Johnson CIO Jim Swanson told the Journal. “The model’s never right the first time — ever.”
Johnson & Johnson uses AI to help sales representatives figure out their next move.
