25% of consumers don’t view healthcare industry as innovative: EY Report

Around one in four consumers see the healthcare sector and their providers as innovative compared to other digitally transformed industries, according to an Ernst & Young report released Oct. 23. 

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In New Horizons 2019: An EY NextWave Health Report, analysts highlight how investors and policymakers view the future of healthcare. The report explores the shift toward a digital healthcare ecosystem. 

Along with revealing that consumers do not find healthcare innovative, the report describes how healthcare is lagging in digital transformation. To become more digital, healthcare companies will need to form relationships that center around sharing data. With the shared data, leaders can create a frictionless flow of information. 

“A change in attitude, maybe that is culture, across the healthcare ecosystem is vital. Health organizations need to become more agile and look to build, buy or partner on solutions that bring the organization up to speed. Healthcare organizations and health systems contemplating change will need to weigh three conditions that are necessary to achieve this — creating an overarching strategy of digital transformation, optimizing performance through agile business transformation and pursuing deep-seated cultural change,” said David Roberts, EY’s global health sector leader. 

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