Do physicians, administrators have the same priorities? Study says yes

Despite the perception that physicians and hospital administrators usually butt heads, the 2016 Cejka Search Healthcare Perspectives study found the two categories of healthcare workers have close alignment on both the highest and lowest priorities for care delivery in a post-reform environment.

The study, which includes responses from 1,621 practicing physicians and healthcare administrators, found effective patient communication and collaboration was the top priority for both groups.

"Effective patient communication" was defined in the survey as "explaining medical information, such as care plans, medications and patient responsibilities, in a way that patients understand and improves patient compliance." Strong collaboration with advanced practitioners and other providers was included in the top three priorities for both physicians and administrators.

Here are the top 10 healthcare delivery priorities for administrators, according to the report.

No. 1 — Effective patient communication: 98.25 percent indicated this was the highest or a high priority

No. 2 — Customer service orientation: 94.11 percent

No. 3 — Collaborates well with advanced practitioners and other providers: 93.62 percent

No. 4 — Achieving quality outcome goals set by facility: 91.49 percent

No. 5 — Viewed as partner in patient's wellness: 87.32 percent

No. 6 — Willing to accept opinion from colleagues and other clinicians: 85.07 percent

No. 7 — Effective change agent: 84.06 percent

No. 8 — Embracing technology for more efficient practice of medicine: 78.29 percent

No. 9 — Working knowledge of insurance requirements: 56 percent

No. 10 — Ability to negotiate with health plans to cover procedures believed to be in the best interest of patients: 51 percent

 

Here are the top 10 healthcare delivery priorities for practicing physicians, according to the report.

No. 1 — Effective patient communication: 98.79

No. 2 — Collaborates well with advanced practitioners and other providers: 92.61 percent

No. 3 — Viewed as partner in patient's wellness: 90.80 percent

No. 4 — Willing to accept opinion from colleagues and other clinicians: 89.30 percent

No. 5 — Customer service orientation: 81.99 percent

No. 6 — Effective change agent: 74.51 percent

No. 7 — Achieving quality outcome goals set by facility: 71.83 percent

No. 8 — Embracing technology for more efficient practice of medicine: 70.07 percent

No. 9 — Ability to negotiate with health plans to cover procedures believed to be in the best interest of patients: 57.17 percent

No. 10 — Working knowledge of insurance requirements: 51.10 percent

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