Advocate Good Samaritan Hospital, a 333-bed facility, has an AA bond rating, and its operating margin puts it in the top 10 percent of all hospitals. It has reduced malpractice expenses and achieved patient satisfaction scores in the top 10 percent of hospitals measured by Press Ganey.
Studer Group is a healthcare consulting firm providing coaching, teaching and evidence-based tools and tactics to healthcare organizations. It has achieved high marks in client and employee satisfaction, and its revenues have grown by more than 30 percent a year since 2001.
A third healthcare recipient of the Baldrige award was MEDRAD, a Warrendale, Pa.-based device maker for radiology and cardiology.
Read the National Institute of Standards and Quality release on the Baldrige Award.
Read more coverage of the Baldrige awards:
– Jim Nolan at AtlantiCare in New Jersey Explains How His System Won a Baldrige Award
– AtlantiCare in New Jersey, Heartland Health in Missiouri Win Baldrige Awards
– Healthcare Leader to Know: Susan DeVore, President and CEO of Premier
