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Leadership & Management

For a variety of reasons that include financial issues and low patient volumes, hospitals and health systems are closing or have closed down their emergency departments. Here are five ER closings that were announced within the last year.

How do patients evaluate the "patient experience?" Not like providers do. Various studies have pointed to the challenges inherent in attempting to determine patient satisfaction with their care in meaningful ways. For instance, as far back as 1999, an article…

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At the VHA 2013 Navigating to Excellence Forum in Las Vegas on May 1, 2013, panelists in the session “Navigating the Regulatory, Economic and Consumer Landscape” were asked to share the biggest gap they see in moving from the current…

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