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Leadership & Management

Veteran strategic management executive Sandra Austin, MPH, became CEO of Howard University Hospital in Washington, D.C., in November.

Ketul Patel, MHA, MBA, was recently selected as CEO of Tacoma, Wash.-based CHI Franciscan Health. At the same time, he was named senior vice president of divisional operations for the Pacific Northwest Region of Englewood, Colo.-based Catholic Health Initiatives.

Toni R. Ardabell, BSN, MSN, MBA, was recently promoted to be CEO of Bon Secours Richmond (Va.) Health System, effective Jan. 1, 2015.

A list of the 14 top healthcare stories of the year, selected due to their repercussions on the nation, our industry and patients themselves.

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Many healthcare professionals are still uncomfortable with the term "customer service," yet many hospitals and medical practices are spending more time trying to deliver just that.

Having positive relationships at work is an important part of making a possibly stressful environment a more enjoyable place. Taking breaks, establishing open communication and even spending time socializing with co-workers outside of the office can lead to better relationships…

The state of the healthcare industry's preparedness was heavily tested during this year's Ebola outbreak. Although the U.S. only saw seven people diagnosed with Ebola, hospitals and health systems took tally of their stocks and protocols and geared up for…

Despite news of layoffs at hospitals around the country, the job market in the healthcare industry is growing rapidly. Nearly 5 million jobs are expected to be added in healthcare between 2012 and 2022, according to the US Bureau of…

Short, frequent employee polling is on the rise to check in, gather feedback and catch problems earlier, according to The Wall Street Journal. The shift to instant feedback and data-driven management is driving employers to check in monthly, weekly and…

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