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Leadership & Management

As hospital systems navigate the turbulent waters of the post-reform era of healthcare, leaders are tasked with maintaining a culture of positivity, engagement and collaboration among their workforce while also ensuring quality and financial success.

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When the CIO of a large health system said during a healthcare conference he didn't care that patients complained of certain banalities on Twitter, such as hospital food or parking at the health system's facilities, he elicited surprise, confusion and…

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