HealthGrades conducted an analysis of HCAHPS hospital survey data obtained from CMS from April 2009-March 2010. Other key findings from their research included the following:
· Patients were the most satisfied with the discharge instructions with 81 percent of respondents answering that they did receive this critical information.
· Patients were the least satisfied with the quietness of their rooms and the explanations of the medications they were being given with just over half (55 percent and 58 percent, respectively) indicating they were satisfied with these aspects of their hospital care.
Read the news release about patient satisfaction.
Related Articles on the Patient Experience:
What Value-Based Purchasing Will Mean for Hospitals, Other Providers
UCLA Health System CEO David Feinberg: Prioritizing Patients Drives System’s Success
Top-Down Support, New Employee Orientation Drive Successful Patient Experience
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