HRA sought to explore hospital perceptions and individual actions planned or taken in response to the healthcare reform law. Results from the study also showed respondents believe that patient satisfaction is subjective and often outside of the control of the hospital, despite hard measures to monitor and enhance quality performance.
Further, more than half of surveyed hospitalists contend that gauging patient satisfaction on a national basis reflects an unfair benchmark due to the inherent differences in patient populations across different geographies. Directors of pharmacy and hospital administrators interviewed share a similar perspective.
Related Articles on HCAHPS:
AHRQ: No Data Submission in May/June 2012 for Hospital Survey on Patient Safety Culture
AHRQ Issues New CAHPS Surgical Care Survey Measure Summaries
The Future of the American Hospital: Role and Relevancy in the Next Decade
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
