On October 11th, Michael will give a presentation on “Using AI to Improve Physician Documentation and Quality” at Becker’s Annual Health IT + Revenue Cycle Conference. As part of an ongoing series, Becker’s is talking to healthcare leaders who plan to speak at the conference, which will take place October 9-12, 2019 in Chicago.
To learn more about the conference and Michael’s session, click here.
Question: What does healthcare need more of? Less of?
Michael Clark: It’s important to remember that people and their wellbeing are at the heart of everything we do. And so, healthcare needs more listening. We must never forget the importance of paying attention and truly hearing what people—providers and patients—have to say and then actually doing something about it. On the other hand, I think we could do with a less siloed approach to the business of healthcare. Breaking down those internal barriers not only enables more listening. It also helps us focus on what matters most: people.
Q: What is one topic or issue you’ve been investing time in to better understand?
MC: Much of our focus recently has been on the role artificial intelligence (AI) plays in closed-loop documentation workflows. From the initial patient-physician encounter to final coding processes, we believe that applying augmented intelligence can improve the quality and integrity of patient documentation while also minimizing the administrative burden on clinicians, coders, and clinical documentation improvement teams. It requires a process of continuous listening, learning, and improvement to create a redefined and closed-loop workflow that frees physicians to treat patients and ultimately lets the documentation write itself.
Q: What contributes to better conversations between a health system’s financial and clinical leaders?
MC: AI is disrupting the status quo across the patient care continuum. And because these solutions offer robust analytics to help clinicians, coders, and quality teams all do their jobs more efficiently and more accurately, we’re seeing new, better, and more conversations emerging. Again, it’s about enhancing our ability to listen to, understand, and learn from each other to serve people as best as we can.
