Becker’s Health IT + Revenue Cycle 2019: 3 Questions with Amy Lee, Vice President of Primary Care, Medical Specialties and Patient Contact Center for Carle Foundation Hospital

Amy Lee, MBA, MBHA, MJ, CHC, serves as Vice President of Primary Care, Medical Specialties and Patient Contact Center for Carle Foundation Hospital.

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On October 11th, Amy will serve on the panel “HIT – Ensuring ROI, Improving Physician Satisfaction and More” at Becker’s Annual Health IT + Revenue Cycle Conference. As part of an ongoing series, Becker’s is talking to healthcare leaders who plan to speak at the conference, which will take place October 9-12, 2019 in Chicago.

To learn more about the conference and Amy’s session, click here.

Question: What is the No. 1 principle you uphold and practice to effectively lead a team?

Amy Lee: Transparent, timely, and consistent communication that sets clear expectations and allows for nimble course changes as the team and the issues they are tackling evolve.

Q: As a leader, how do you stay connected to the actual work that is being done – and not just by watching others execute, but by executing yourself? If so, how do you balance between leading and executing personally?

AL: Some days it is hard to stay out of the weeds especially when the issue is particularly challenging however I have to trust my leaders to do what they are empowered to do. I believe that to develop strong, effective teams consistent communication is essential along with a clear mission and the ability to be flexible when change is necessary,

Q: What is one topic or issue you’ve been investing time in to better understand as of late?

AL: Moving to value in the ambulatory setting by providing proactive care by a multifaceted primary care team through omnichannel solutions.

 

What contributes to better conversations between a health system’s financial and clinical leaders?

At Becker's 4th Annual CEO + CFO Roundtable, taking place November 2–5 in Chicago, more than 1,500 hospital and health system executives tackle decisions that determine whether organizations thrive or merely survive: protecting margins under cost pressure, choosing where to grow, renegotiating payer relationships, stabilizing the workforce and proving real ROI on technology. This is where leaders work through them together, face-to-face. Apply for complimentary registration now.

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