7 must-reads for healthcare leaders this week

Culture. Productivity. Strategy. Execution. These ideas will never go out of style for hospital and health system leaders.

The following leadership articles were published by Becker's Hospital Review in the last week.

1. Opinion: Toxic culture at United begins with CEO
The incident aboard a United Airlines flight at Chicago's O'Hare International Airport represented a major test of leadership for United CEO Oscar Munoz, and he "flunked," according to some critics.

2. How to scale innovations beyond the pilot stage
Most innovations fail within three years, according to Scott Kirsner, editor of Innovation Leader, a resource for innovation executives, and a business columnist for the Boston Globe

3. Becker's Speaker Series: 4 questions with Banner-University Medical Center Phoenix CEO Dr. Steve Narang
Steve Narang, MD, has served as CEO of Banner-University Medical Center Phoenix since 2013. Previously, Dr. Narang served as CMO at Banner Children's at Cardon Children's Medical Center in Mesa, Ariz. Before that he held several medical director and teaching positions in Louisiana, including medical director of graduate medical education and medical director of pediatric emergency services at Our Lady of the Lake Regional Medical Center in Baton Rouge.

4. What 6 health system CEOs have to say on the current healthcare debate
President Donald Trump campaigned on the vow to repeal and replace the ACA with something better. As evidenced by the downfall of House Republicans' proposed American Health Care Act, delivering on this promise is more challenging than some have anticipated.

5. Word from the C-suite: Customers are 'always beautifully, wonderfully dissatisfied,' Amazon CEO says
With the number of executives that have come under fire recently for public comments related to their business ventures — the CEOs of Uber, United Airlines and Wells Fargo, to name a few — Amazon CEO Jeff Bezos offers his thoughts on how companies may be able to avoid some of the negative backlash and maintain the public's support.

6. Don't Underestimate Dean (Harrison) — 6 thoughts
When people see the words 'Don't underestimate Dean,' they might think of the legendary Dean Smith, former head basketball coach for University of North Carolina in Chapel Hill. In Chicago and in healthcare, we increasingly associate these words with Dean Harrison, president and CEO of Northwestern Memorial HealthCare. 

7. Technology as means to achieve highly reliable care: 6 questions with Presence Health's CMO, CQO Dr. Sam Bagchi
Though he has no formal informatics training, Sam Bagchi, MD, a board-certified internist and health system executive, has always been interested in how technology can be part of the solution to providing highly reliable care without hindering the physician or patient experience.

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