The release refers to a Press Ganey report examining the hospital-survey company’s data on more than 235,000 employees at nearly 400 U.S. hospitals.
Here are some key findings.
- Employees working closest to patient care are the least likely to feel satisfied and engaged with their organization.
- Younger employees are the least satisfied. They have higher desires for recognition, inclusion in decisions and communication with hospital administration.
- Employee satisfaction is strongly related to patient satisfaction.
How can hospitals improve? Press Ganey said employee satisfaction at a suburban Detroit rose 5.4 points on its survey after the hospital made the following changes:
- Establishing hospital-wide communication, with c-suite attending department meetings to learn of the challenges facing managers and employees first-hand.
- Using the hospital intranet site to help employees and physicians recognize one another for exceptional work.
- Hosting employee events to build team spirit.
Read the Press Ganey press release on employee satisfaction.
Read the Press Ganey report on employee satisfaction (pdf).
Read more related stories:
– Press Ganey: Patient Satisfaction Reaches 5-Year High for Outpatient Services
– Press Ganey Announces 2009 Industry Award Winners
– Hospital Nurses Spend 25% of Time On Non-Patient Care
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