Rankings of industries, based on how well they serve consumers
1. Retail
2. Banking
3. Utilities
4. Hospitality/hotels
5. Automotive
6. Hospitals/healthcare
7. Entertainment
8. Airlines
How willing would you be to communicate with your physician, nurse or caregiver in the following ways?
(The following respondents cited “very willing” or “somewhat willing” for each.)
1. Email — 69 percent
2. Online chat or web portal — 49 percent
3. Text message — 45 percent
4. Mobile health applications — 40 percent
Consumers who feel they have enough information on prices for the following types of medical care
1. Prescription drugs — 61 percent
2. Physician visits — 54 percent
3. Medical devices — 43 percent
4. Hospital emergency services — 41 percent
5. Hospital non-emergency services — 40 percent
6. Lab tests — 37 percent
Have you, or someone in your household, ever sought healthcare treatment in a retail clinic?
1. No — 77 percent
2. Yes — 23 percent
Would you, or they, go to a retail clinic again in the future?
1. Yes — 73 percent
2. No — 14 percent
3. Unsure — 13 percent
More Articles on Consumers and Healthcare:
6 Trends in an Era of Consumer-Driven Healthcare
Survey: Consumers Open to Larger Physician Assistant, Nurse Practitioner Roles
4 Recent Events That Have Changed How Consumers View Healthcare
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