The new system went live in May and cost the hospital more than $7.5 million. Initial glitches in the system caused the hospital’s billing process to slow drastically, stifling cash flow into the hospital.
“As issues were identified they were fixed, but months passed as we worked through system and process bottlenecks, and cash on-hand declined to critical levels while our accounts receivable climbed,” a hospital spokesperson told the South Whidbey Record.
At one point, the hospital had just 2.5 days’ cash-on-hand. The situation is improving, and the hospital most recently reported 12.2 days’ cash-on-hand. However, hospital administrators are being conservative on issues such as employee overtime, supplies and travel as the hospital recovers, according to the report.
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