Newport News, Va.-based Riverside Health has seen an 11% increase in work relative value units and a 55% reduction in clinician burnout after implementing Abridge, an AI-powered clinical documentation platform.
Riverside adopted the platform to improve the clinician experience and generate more complete documentation at the point of care, according to an April 28 news release from Abridge.
In an analysis of 65 clinicians across multiple specialties, the health system found that Abridge significantly improved financial and operational outcomes. The findings include:
- More complete documentation supported an 11% increase in wRVUs.
- More precise notes led to a 14% increase in HCC diagnoses documented per encounter.
- Surveys showed a 55% reduction in clinician burnout and a 62% reduction in cognitive load.
- For every dollar the system spent on Abridge, net margin per patient encounter increased by multiples of that investment, based on documentation improvement alone.
Riverside tracked documentation and coding improvements across 157,000 evaluation and management encounters. The proportion of new patient visits coded at level 5 increased by five percentage points, while returning patient visits coded at levels 4 and 5 rose by a combined five percentage points.
Clinicians also reported meaningful changes in their daily workflows, citing faster documentation times and less after-hours work, according to the release.
Patient experience scores improved as well, with Press Ganey survey results showing a nearly three percentage point increase in top-box scores.
