The key to successful telehealth apps and technology: Q&A with Florida Hospital Orlando CMIO Dr. Philip Styne

Philip Styne, MD, associate chief medical information officer at Florida Hospital Orlando and Institutes, discusses his top priority as CMIO and the types of apps and technologies he believes are here to stay.

Responses are lightly edited for clarity and length

Question: How has your role as CMIO evolved over the past two to three years? How have your responsibilities changed since you took on the role?

Dr. Philip Styne: As the associate CMIO for a 1,500-bed flagship hospital of a 40-plus hospital system, a lot of decisions are made above me. I am often down in the weeds with my providers on a daily basis, making small adjustments to documentation orders and alerts. That really has not changed.

In addition, I have implementation responsibilities across all hospitals for a single-service line role out, specifically oncology. The use of EHRs' increased abilities to meet specialized needs is a challenge. This also includes interoperability.

Q: What do you consider your No. 1 priority as CMIO?

PS: To make my end users and their patients efficient and safe.

Q: Which apps and technologies do you find most helpful, and which do you think will be passing fads?

PS: All forms that add interoperability and telehealth both [business-to-business] and [business-to-consumer] are the biggest and definitely not fads.

As for passing fads, I think the various apps for patients to hold their own records, especially those claiming [specific, measurable, attainable, realistic and timely] criteria on [fast healthcare interoperability resources] function, are not likely to sustain.

Q: How do you feel about the use of voice recognition technology, such as Amazon’s “Alexa” and Google Assistant, in healthcare? Is there a place for its use within the EHR?

PS: Voice commands to move through the chart in replacement of the mouse is coming. It will work. And building documentation from discussion with the patients will be next.

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