Nuance restores services to transcription platform following global NotPetya attacks

Nuance Communications, a voice and language solutions provider, has restored 75 percent of its client base for its eScription LH platform as of Friday, following the global NotPetya malware attack.

The company confirmed the cyberattack caused disruptions to its transcription services and radiology critical test results June 28, at which point officials took select solutions offline as a precautionary measure to contain the malware.

Nuance brought transcription services for the eScription RH and Clinic 360 solutions, which are its cloud-based Emdat platform, client base back online July 3. All clients on Nuance's Critical Test Results Management application — part of the radiology workflow — were reactivated July 16.

"We are nearing completion of our restoration efforts in response to the incident, and I am deeply grateful to our clients for their loyalty and partnership during this time," said Satish Maripuri, executive vice president and general manager of the Nuance Healthcare Division.

Nuance has previously said it expects the June security incident to hurt its third quarter earnings. The company predicted its adjusted revenue will be between $494 million to $498 million, compared to a Thomson Reuters estimate of $510 million.

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