Nearly 75% of health systems report active technology deployments in revenue cycle operations during pandemic

Almost 40% of Health Systems Kept Deployments on Track With Fully Remote Processes While About 35% Experienced Project Delays. 

 Editor's Note: This article originally appeared on AKASA's website

AKASA™, the only Unified Automation™ company for healthcare revenue cycle management, released results of a national survey designed to assess deployment of technology solutions during the COVID-19 pandemic in revenue cycle operations at hospitals and health systems across the U.S. According to the survey, about 75 percent of health systems had active technology deployments during the pandemic. Nearly 40 percent of health systems and hospitals were able to use fully remote deployment processes to keep projects on track despite social distancing and/or quarantine requirements. More than 35 percent of health systems experienced project delays and 90 percent of these delays lasted 3 to 6 months or longer.

The survey was commissioned by AKASA and conducted through the Healthcare Financial Management Association’s (HFMA) Pulse Survey program. The survey was fielded between December 17, 2020 and Feb 5, 2021 among more than 350 chief financial officers and revenue cycle leaders at hospitals and health systems across the United States.

Traditional approaches to deploying automation or other technology tools typically require consultants to shadow employees to document workflows and processes. Social distancing requirements significantly limited the ability to shadow staff. As a result, implementation timelines slowed or projects were paused altogether. Revenue cycle leaders are prioritizing the ability of technology partners to deploy their solutions rapidly and remotely. Click here to continue>>


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