KLAS: Hospitals more satisfied with data-archiving vendors after 'migration hump'

Hospitals and clinicals are increasingly being encouraged to adopt new IT systems and retire their legacy technologies — expanding opportunities for the data-archiving vendor market, according to a KLAS Research report.

However, when a facility looks to retire a legacy IT system, it can't just throw the technology away. Instead, it must figure out the most secure and comprehensive way to archive data stored on that technology, many times tapping a data-archiving vendor to assist in the process.

To assess the state of the data-archiving vendor market, KLAS Research spoke with representatives from healthcare organizations who recently migrated data from a legacy IT system to a new one. For its report, KLAS Research considered customer satisfaction with a vendor's services, from the initial data migration to how accessible the legacy data was after archiving.

In its report, KLAS Research emphasized that the level of customer satisfaction during the data-migration process isn't always indicative of long-term satisfaction down the line.

"The first step of the data-archiving process — extracting and migrating the data — can be onerous, and no vendor is immune to problems," the report reads. "Yet how smoothly the process goes is not necessarily a reliable forecast of an organization's future satisfaction."

Two of the popular data-archiving vendors in KLAS Research's report, MediQuant and Galen Healthcare Solutions, boast high customer satisfaction overall. However, the market research firm noted about half of the organizations it surveyed struggled with the data-migration process.

"Overall satisfaction typically improves as organizations get over the migration hump and smooth out their data repositories," KLAS Research concluded.

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