KLAS: Do Epic, Cerner customers stay loyal for interactive patient systems?

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Although many leading EMR vendors offer interactive patient systems, the plurality of healthcare providers prefer to work with separate vendors to engage patients, according to a KLAS Research report.

For the report, KLAS Research surveyed 190 healthcare executives about their use of IPS, which are often used to educate and entertain patients.

Sixty-two percent of Cerner EMR customers indicated they prefer to use a different IPS solution, rather than Cerner's CareAware MyStation solution. Twenty-nine percent of respondents said they would consider switching to the Cerner platform, while 9 percent said they are actively planning a transition.

By contrast, 41 percent of Epic EMR customers reported sticking with a separate IPS solution, rather than moving to Epic's MyChart Bedside. Thirty percent of respondents said they would consider switching to the Epic platform and 7 percent said they are actively planning a migration.

In total, 22 percent of Epic customers said they plan to use MyChart Bedside in conjunction with another IPS solution.

"One reason for the greater interest in MyChart Bedside is that interested providers seldom view it as a replacement option for the current IPS," the report states. "Instead of having to justify the cost of an entire IPS overhaul, providers can rollout MyChart Bedside's additional capabilities as needed."

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