Kalorama: Physician frustration drives regular EMR vendor switching

To grow their market share, EMR vendors must contend with physician's user frustrations, according to a report out of the healthcare market research firm Kalorama Information.

For the report, Kalorama investigators spoke with attendees at the annual Healthcare Information and Management Systems Society conference in Orlando, Fla., in February. The firm also conducted consultations with EMR vendors and users.

The investigators determined physician complaints about EMRs have remained constant over time due to difficult-to-use interfaces that do not integrate into the clinical workflow. Additionally, physicians are not convinced EMRs will cut healthcare costs or help to provide better patient care.

In previous years, vendors received a market boost from federal incentives paid to providers to purchase EMRs. However, user frustration has driven providers to engage in regular vendor switches, according to the report.

"During the HIMSS 2017 conference, discussions revolved around physician dissatisfaction with EMRs," said Mary Ann Crandall, author of the report. "Physicians still feel that vendors are missing the mark when addressing the needs of physicians."

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