Cheryl McKay, PhD, RN, CNO for Orion Health in Boston: When beginning or amending a care coordination program, it is critical that all project leaders (hospital executives, physicians, nurses, etc.) take the time up front to evaluate the available evidence, workflows and supporting technologies to design an effective program that will result in positive outcomes. Oftentimes, healthcare professionals dive to a care coordination initiative without doing the preliminary work and they don’t get the results they wanted.
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