CVS pharmacies experience system outage affecting prescription refills

Some CVS Health pharmacies were unable to fill prescriptions due to network infrastructure issues, according to a report from CNBC.  

CVS' Senior Director of Corporate Communications Mike DeAngelis told Becker's in an email most stores were able to fill prescriptions during the disruption, but the systems were slowed and wait times increased. The disruption was due to an "internal network infrastructure issue," Mr. DeAngelis said, but cause is still unknown.  

CVS told customers Tuesday on Twitter: "Some of our pharmacies are experiencing system connectivity interruptions that we are actively working to resolve. Our pharmacies can continue filling prescriptions during this period. We apologize for the inconvenience."

As of Wednesday morning, CVS had cleared the problem and will continue to investigate the cause of the issue, according to Mr. DeAngelis.  

 

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