King of Prussia, Pa.-based Universal Health Services has rolled out an AI agent to call and check in on patients after they’re discharged from the hospital.
The 29-hospital system originally launched the AI agent at Las Vegas-based Summerlin Hospital Medical Center and Denison, Texas-based Texoma Medical Center, and is now expanding to other sites. The technology was developed by Hippocratic AI, a healthcare generative AI startup for which UHS was a founding partner.
“We trust and work closely with Hippocratic AI to determine the safest and best way to integrate our data into their ecosystem to help ensure we can create a meaningful and realistic experience for patients,” UHS President and CEO Marc Miller said in a June 16 news release. “We have been quite pleased to see the reaction of patients in the overall engagement with the GenAI agent. To date, we have experienced a high degree of success, and we are looking forward to continuing to expand the sample size, iterate and generate results that enhance the patient experience.”
The AI contacts patients after hospital stays to review medication and post-discharge instructions, inquiring about any new or worsening conditions. The technology can connect them with a live nurse if needed. Patient engagement scores for the AI agent have been 9/10, UHS said.
