Healthcare’s next chapter is being written by AI, and it’s all about giving time, focus, and humanity back to clinicians. That’s why Franciscan Missionaries of Our Lady Health System (FMOLHS) has partnered with Suki to reduce administrative burden for its clinicians.
FMOLHS, a leading regional health system serving Louisiana and Mississippi, has long been a pioneer in deploying cutting-edge technologies to improve patient care and operational efficiency. Now, it’s showing how artificial intelligence, particularly generative AI, can redefine the clinician experience.
FMOLHS’s partnership with Suki has delivered measurable results that are truly a game-changer for healthcare providers.
| Key results |
| 100% of clinicians reported improved work/life balance 48% reduction in cognitive burden 65% decrease in after-hours time spent on notes |
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A Growing Crisis and a New Approach
The struggle is real: nearly half of U.S. physicians report at least one symptom of burnout. For FMOLHS, internal analytics confirmed that providers were drowning in EHR documentation. Traditional voice solutions helped, but FMOLHS knew the future lay in generative AI.
That mindset led FMOLHS to deepen its partnership with Suki in late 2023, rolling out Suki Assistant with ambient note generation. This advanced AI solution listens to patient-clinician conversations and automatically generates clinical notes, significantly lightening cognitive load.
Integration and Innovation at Scale
Several factors set Suki apart during FMOLHS’s evaluation:
- Epic Integration: Suki’s seamless connectivity with Epic allows clinicians to pull pre-charted data into AI-generated notes and send finalized notes back, preserving workflows and reducing duplication.
- Rapid Innovation: Beyond dictation, Suki introduced features like problem-based charting, coding support, and even customizable note length—a crucial detail for FMOLHS clinicians who wanted varying levels of documentation detail.
- Clinician-Centric Design: Suki’s team rapidly incorporated FMOLHS feedback, refining how problems are documented and ensuring new diagnoses flow smoothly into Epic.
- Cost-Effectiveness: Compared to competitors, Suki’s pricing offered a sustainable path for scaling across the enterprise.
These capabilities made Suki not just a vendor but a strategic partner. After an initial deployment to 35 clinicians, usage quickly expanded. 70% of FMOLHS clinicians in the pilot cohort actively use Suki, and the health system plans broader adoption across outpatient, inpatient, and emergency settings.
| Suki has consistently been a true partner. They get the problems we’re trying to solve and bring true solutions to those problems. They work closely with our providers; you wouldn’t believe the amount of at-the-elbow support they have given to our team to make sure that our providers are happy and feel like they understand the technology and can use it. So now, we use Suki as a reference point for other vendors. This is how it should be. Now that we’ve seen what good partnership looks like, we expect it of others. – Jenny Smith, Senior Director of Digital Health, FMOLHS |
Real Results For Clinicians, and the Bottom Line
Beyond qualitative feedback, the quantitative outcomes are hard to ignore:
- 100% of surveyed users report improved work-life balance.
- 48% say cognitive burden is reduced.
- EHR data shows a 65% drop in after-hours note completion.
- Revenue capture improved as more encounters were coded at higher E/M levels, thanks to the detail and completeness of Suki’s notes.
Some clinicians even increased patient volumes voluntarily due to regained time in their schedules, a move that drives further financial benefit.
| “I think I’m in love with Suki… seriously, this thing is amazing.” — Dr. Frank Courmier, Pulmonology and Critical Care Medicine, FMOLHS |
Looking Ahead
FMOLHS is now scaling Suki’s deployment, offering access not only to its employed providers but to partner clinicians across its Epic instance. Discussions are underway to bring Suki to emergency medicine, and inpatient workflows, and even extend AI assistance to nursing.
This case underscores an important lesson for healthcare leaders nationwide: the future of clinician well-being and operational sustainability hinges on more than adopting technology—it demands thoughtful integration, rapid iteration, and true partnership.
For FMOLHS and Suki, the journey is far from over, but their early success signals a powerful way forward for an industry desperate to keep clinicians at the center of care.
