Officials said the glitch occurred between the system and the company that prints its statements.
“The information in our billing system is correct. However, it was incorrectly imported into this batch of statements, causing the erroneous charges to appear. Emdeon is the company that currently prints our statements, and the mistake was made by Emdeon,” MRH CEO Andy Daniels said, according to the report. “Patients should ignore the entire statement.”
He added patients can expect to receive new statements. The initial statements were created June 11.
More articles on billing:
Mississippi residents may have an out for surprise medical bills
3 California physicians charged in $580M billing fraud scheme
Investing in consumerism — Why St. Luke’s approach to billing prioritizes the patient experience
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.