Bruce Haupt, CEO of patient financing company ClearBalance: As patients take on more financial responsibility for their medical care, the professional criteria for successful registration and billing department employees has changed. Revenue cycle leaders need to consider new applicants with a high-level of financial and insurance expertise who are capable of engaging patients in productive conversations about their benefits. Hospitals have a vested strategic interest in developing and recruiting RCM personnel with a higher skill set, and that requires capital investment.
To learn more about the change taking place in revenue cycle management, access the full interview with Mr. Haupt here.
If you would like to share your RCM best practices, please email Ayla Ellison at aellison@beckershealthcare.com to be featured in the “RCM tip of the day” series.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
