RCM tip of the day: Give patients options

Hospitals should give patients choices to drive more engagement, satisfaction and reimbursement, said Mark Spinner, CEO of AccessOne, a provider of patient financing solutions.

He offered patient financing as an example.

Patient financing "has proven to be infinitely more successful if you offer patients choices — not just a single option, even no-interest. People are drawn to choices, as it enables patients to pay with dignity, adapt to their own lives no matter their financial circumstance," Mr. Spinner told Becker's.

"Giving patients the ability to opt into a low-interest or no-interest plan, switch between plans without penalty, go online and manage bills, etc.— all of these options ultimately drive higher net collection rates," he said.

If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series.


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