RCM tip of the day: Consolidate payment and communications tools


As health systems work to deliver the patient financial experience consumers expect, they should ensure overly complex vendor management responsibilities don't stand in the way, advised Alan Nalle, chief strategy officer at Patientco, a patient billing technology company.

"When it comes to patient payments, health systems often deploy an assortment of technologies from various vendors. These could include eCheck processing, credit card processing, posting services, online bill pay, check readers for point-of-service and more," he said. "Instead, health systems should leverage an integrated solution that supports both payment and communication tools. By syncing payment and communication tools into one scalable system, financial communication can be linked to outcomes, or completed payments."

Mr. Nalle argues that consolidating payment and communication tools lets organizations better see chances to improve their payment system.

If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series.


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