New York hospital patients plagued by billing errors

Glens Falls (N.Y.) Hospital experienced billing problems after implementing a new billing system in 2016. The problems have been fixed, but some patients are dealing with lingering effects of the errors, according to the Olean Times Herald.  

The hospital's billing problems lasted for about two years after the facility went live on a new Cerner billing system in November 2016. Earlier this month, Glens Falls Hospital officials said the issues had been resolved and a settlement had been reached with Cerner.

Although the billing system is fixed, patients who received care at Glens Falls Hospital in recent years are still facing challenges. Collections companies have contacted some patients, requesting payment for hospital bills their insurance plans denied because they were submitted incorrectly or too late, according to the Olean Times Herald.

One former patient told the Olean Times Herald that her $10,000 hospital bill from 2017 went to collections after her insurance company denied the claims because they lacked the code showing treatment was authorized.  

In an effort to help patients with the billing issues, Glens Falls Hospital has set up a hotline patients can call with questions or concerns, according to the report.

Access the full Olean Times Herald article here.

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