McLaren to centralize billing operations across system

As opposed to outsourcing its revenue cycle functions, McLaren Health Care will move its system billing operations to a single location in Shelby Township, Mich., reports Crain's Detroit Business.

The move to centralize is intended to improve insurance billing effectiveness, and predicted to increase revenue by as much as $30 million annually, McLaren vice president of revenue cycle Henry Crane told Crain's.

"We have been working the past two years to standardize processes within McLaren," Mr. Crane told Crain's. "Today, we have 10 people calling Blue Cross at the same time from 10 different locations. This will help be more efficient."

McLaren Health Care, a nonprofit health system based in Flint, Mich., oversees operations across 12 hospitals. 

McLaren officials indicated the health system is behind in centralizing and standardizing its revenue cycle processes, according to the article. McLaren is currently working to integrate its Cerner EMR and patient billing system across its various facilities. 

The health system has offered 304 full-time patient accounting employees the opportunity to move to the new billing facility. So far, 150 have accepted the offer, reports Crain's.

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