Here are four things to know from the report.
1. As of Dec. 1, 2016, the CFPB has handled approximately 1,058,100 complaints, including approximately 23,100 complaints last November.
2. Since July 21, 2011, the CFPB has handled approximately 285,800 debt collection complaints.
3. Consumers frequently said third-party debt collectors attempted to collect medical debt with incorrect balances, according to the report. Some consumers said they secured a payment plan with the original party, meaning the accounts were forwarded to collection agencies despite prior payment plan agreements, the report states. Other complaints involved consumers’ assertion that the amount due was erroneous as they believed the bill was for expenses covered by their medical insurance.
4. Consumers who submitted complaints about medical debts said despite having already paid their balances in full, their accounts were given to collection agencies, according to the report. These consumers often reported not receiving a verification of debt from the collector, the report states.
To read the full report, click here.
More articles on healthcare finance:
UMass Memorial points to Epic implementation for drop in operating income
How CHS, Tenet, UHS, LifePoint and HCA fared financially in 2016
CHI records $217.8M operating loss: 5 things to know
