Epic outpaces Oracle Health in data handling: KLAS

Epic Systems ranked 87.8 out of 100 points for its ability to handle data, while Oracle Health ranked 78, according to a Nov. 7 KLAS report

KLAS' new report assesses the diversity of data source types that these vendors can take in, their effectiveness in delivering results for intricate use cases and the degree to which vendors collaborate with customers to facilitate their success. 

Epic customers who were interviewed by KLAS expressed satisfaction with the vendor's ability to seamlessly integrate clinical data and other data from Epic's extensive ecosystem into their analytics platform. Some even mentioned their capability to incorporate non-Epic data sources. However, less contented respondents found the training lacking in addressing the complexities of the solution and the knowledge required to use it effectively.

But the majority of respondents acknowledged Epic's commitment to providing support through account managers, with 93% of them believing that the vendor consistently delivers on its promises. Many also expressed optimism regarding Epic's potential to further enhance its functionalities.

Meanwhile, customers of Oracle Health, formerly Cerner, reported that the solution can import EHR data, but they found it to be less user-friendly than anticipated and requiring more internal effort. Several respondents also felt that the vendor's training fell short of their expectations.

Customer opinions about the solution after its acquisition by Oracle were mixed. Some noted improved support and held hope for Oracle Health's potential platform enhancements by transitioning to the cloud. However, others held a less optimistic outlook due to inconsistencies in support stemming from turnover and layoffs.

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.


Featured Whitepapers

Featured Webinars