Physicians have been growing increasingly discontent with CMH and its leadership structure during at least the past year. However, while CMH’s 27.1 physician percent turnover rate is higher than the national average of 18.6 percent for all hospital staffers, the health system’s turnover rate is still lower than it has been the past two years.
Some of the CMH staffers who spoke with the Portland Herald Press on condition of anonymity said increased patient loads resulting from staffing shortages have made it difficult for physicians to spend quality time with their patients or transcribe their notes during their workdays — and a new EHR has only added to the burden.
CMH uses the new Cerner EHR across its three hospitals, though it is not clear when the hospital made the transition. However, according to its website, “CMH has worked to individualize the electronic patient record system to help our healthcare professionals document the care of our patients according to our particular workflow processes.”
Coupled with the staffing changes and some physicians still adjusting to the new Cerner system, frustration mounted among the clinical staff.
“For some of the physicians it was just one more thing that they just didn’t want to go through, the pain of learning a new electronic medical record,” David Tupponce, executive vice president for the system and president of CMH, told the Portland Press Herald. “And so they said, ‘You know what, I’d rather retire,’ or, ‘I’m going to go find somewhere else.’ Honestly, that did drive some of the turmoil.”
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