“Like many businesses, we are always improving our processes, for both quality and efficiency, and identifying how we can deliver on the best customer experience,” an Amazon spokesperson emailed Becker’s. “As a result, we have made the decision to adjust resources and a small number of roles have been eliminated on the Amazon Pharmacy Services team.”
Employees affected by the cuts included pharmacy technicians and team leaders, though registered pharmacists were mostly unscathed, according to the story.
“Although eliminating roles is always difficult, we are making these changes now to keep investing in improving the customer experience, which will strengthen our business for the long term,” Kelvin Downes, director of fulfillment at Amazon Pharmacy, wrote in a staff email viewed by Semafor.
Amazon launched its online pharmacy in 2020, two years after acquiring PillPack for a reported $753 million. Some pharmacy employees also lost their jobs when Amazon laid off 18,000 people in January.
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