Amazon CEO Andy Jassy recently told shareholders that Amazon One Medical and Amazon Pharmacy are transforming the way Americans experience healthcare.
“[People are] not going to believe that we used to have to make a doctor’s appointment many weeks in advance, drive 20 minutes to the doctor, park the car, wait in the waiting room for 20 minutes, finally get into an exam room, and wait for 15 minutes for a doctor,” he said, according to a May 22 Amazon blog post. “The doctor came in for five minutes, then you had to leave the doctor’s office and drive 20 minutes to the drug store to pick up whatever your medicine was.”
With Amazon One Medical, a hybrid, subscription-based primary care service, patients can get same- or next-day in-person appointments or chat or virtually visit with a provider even faster, Mr. Jassy said. The physicians “spend considerably more time with patients,” he added. The company recently introduced AWS HealthScribe AI Service to save clinicians time on paperwork.
The tech giant is also expanding Amazon Pharmacy, with same-day prescription delivery available in eight cities so far and 24/7 pharmacy support. “We are changing this customer experience that people have had to endure on the pharmacy side for a really long time,” he said.
“I’m excited about what we’re doing here, but I would also tell you that we have so much more that we’re going to deliver for customers over the next couple of years,” Mr. Jassy said. “We’re really working to try to help change this customer experience.”
