Yale New Haven Hospital works with Epic to launch capacity command center: 3 things to know

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Yale New Haven (Conn.) Hospital launched a Capacity Command Center to streamline care coordination and quality across the facility, the hospital announced Jan. 26.

Here are three things to know about the center.

1. Yale New Haven Hospital's analytics staff, the Yale New Haven Health Clinical Redesign initiative and Epic collaborated to develop the Capacity Command Center. The center brings together two primary functions: real-time data analytics and co-location of operational services.

2. For the real-time data analytics effort, the Capacity Command Center analyzes large-scale operational datasets generated by the Epic EHR to create dashboards that display real-time metrics like bed capacity, patient transport times and procedures delays. Nurses, physicians and administrators are able to access these dashboards through Epic.

3. The Capacity Command Center also brings together key representatives from relevant operational departments — such as bed management, emergency department and nurse staffing — into one physical location. The goal of this shift is to facilitate quick communication, so staff can address operational issues in real-time.

"Through the CCC, we're using the enormous amounts of data available from Epic and other sources to improve care, safety and the patient experience," said Ohm Deshpande, MD, director of utilization review and clinical redesign at Yale New Haven Health System. "The center provides the right information to the right people at the right time, to enable the right actions."

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