Half of consumers unsatisfied with 2019 open enrollment experience, exit poll finds

Nearly 50 percent of consumers rated their healthcare open enrollment experience as average or below average, with nearly a quarter saying they lacked confidence in the health plans and benefits in which they enrolled, per the annual Alegeus exit poll.

A major source of this lackluster response to the open enrollment process came from consumers' inability to fully comprehend it. More than half reported being unable to understand the available plans and benefit packages, estimate resulting out-of-pocket costs and contributions, or determine the overall best option for their families.

Because of this lack of understanding, a full 70 percent of consumers said they simply re-enrolled in the same health plan they had the previous year, for the sake of familiarity. Even so, nearly one-third of respondents said they were unsure what health plan in which they had just enrolled.

View the full poll results here.

More articles on consumerism:
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