Moving beyond the hype: How hospitals are applying AI to daily functions

When it comes to leveraging artificial intelligence, it is important that hospitals and health systems exercise restraint when applying the technology to problem solving.

At Becker's Hospital Review's 5th Annual Health IT + Revenue Cycle event in Chicago on Oct. 11, panelists discussed how AI is being used in hospitals and health systems today and why it should come second to whatever initiatives an organization is trying to implement. Thomas Kiesau, director and digital health leader at The Chartis Group, moderated the panel session, which also featured the following participants:

· Matt McDonough, product manager at Olive.
· Mike Fletcher, MD, CMO at Hancock Regional Hospital in Greenfield, Ind.
· Viraj Patwardhan, vice president of digital design and consumer experience at Thomas Jefferson University Hospitals in Philadelphia.

While there is a lot of hype surrounding AI and buzzwords like machine learning and natural language processing, the technology must be applied for the right outcomes. It should not be used as a way to solve healthcare problems but instead should be leveraged in a supporting role to the actual solution to the problem.

Here are three ways AI has made an impact on hospitals and health systems today, according to the panel session:

1. Physician documentation. AI-based clinical documentation tools can help physicians with functions relating to notes, including real-time speech recognition, transcription and virtual scribing.

2. Virtual assistants. On the consumer side, hospitals are rolling out virtual assistants in the form of chatbots to help patients with tasks like scheduling appointments or providing information on health procedures and surgeries. For clinicians, AI-powered virtual assistants have helped locate patient surgery notes and search through other data as well as streamline MRI imaging analysis.

3. Administrative functions. By applying AI to administrative work, hospitals and health systems can cut down on revenue allocated for functions like checking claim status and eligibility status as well as invoice management in the supply chain.

Don't miss the Becker's 3rd Annual Health IT + Clinical Leadership + Pharmacy event in Chicago, May 19-21, 2020. Click here to learn more and register.

More articles on artificial intelligence: 
KLAS, CHIME: Healthcare providers are increasing AI adoption
Merck innovation fund joins $75M funding in AI pathology research startup
How Facebook, NYU School of Medicine are using AI to speed MRI readings

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