The tool, developed by Healthfinch and called Charlie, integrates with EHRs to link refill requests with relevant patient data and process these requests to determine whether it is in protocol, out of protocol, a duplicate or erroneous.
With the help of Charlie, roughly 60 percent of the 10,000 monthly refill requests that come to Valley Medical Group are now managed by a clerical person, without provider review. Since deploying the tool 18 months ago, Charlie has helped reduce the clerical staff’s workload of by 50 percent.
Martha Mastroberti, manager of healthcare informatics at Valley Medical Group, partially attributes the reduction in workload to insights Charlie provides staff. For example, Charlie noted many refill requests were duplicates.
“Twenty percent of our monthly requests were duplicate requests,” Ms. Mastroberti told athenaInsight. “I had no idea how much time we spent either investigating those requests or actually filling them by accident.”
More articles on artificial intelligence:
US News & World Report ranks top grad schools for AI
Mass General researchers develop AI technique to speed image reconstruction in radiology
Survey: 21% of healthcare employees concerned about job security with shift to AI
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
