How 1 Massachusetts practice uses AI to screen refill requests

Valley Medical Group, a multispecialty physician group with four facilities across Western Massachusetts, deployed a cloud-based artificial intelligence tool to automate prescription refills, according to an April 17 athenaInsight blog post.

The tool, developed by Healthfinch and called Charlie, integrates with EHRs to link refill requests with relevant patient data and process these requests to determine whether it is in protocol, out of protocol, a duplicate or erroneous.

With the help of Charlie, roughly 60 percent of the 10,000 monthly refill requests that come to Valley Medical Group are now managed by a clerical person, without provider review. Since deploying the tool 18 months ago, Charlie has helped reduce the clerical staff's workload of by 50 percent.

Martha Mastroberti, manager of healthcare informatics at Valley Medical Group, partially attributes the reduction in workload to insights Charlie provides staff. For example, Charlie noted many refill requests were duplicates.

"Twenty percent of our monthly requests were duplicate requests," Ms. Mastroberti told athenaInsight. "I had no idea how much time we spent either investigating those requests or actually filling them by accident."

More articles on artificial intelligence:
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Mass General researchers develop AI technique to speed image reconstruction in radiology
Survey: 21% of healthcare employees concerned about job security with shift to AI

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