Many healthcare leaders are embracing agentic AI to enhance the clinician experience and strengthen their bottom line. Success depends on flexible solutions that amplify clinicians’ strengths while easing the weight of low-value tasks.
To learn more, Becker’s Healthcare recently spoke with Delphine Groll, co-founder and COO of Nabla.
Editor’s note: Responses have been lightly edited for clarity and length.
Question: What should health systems be looking for in AI partnerships and how is Nabla positioning itself to meet those expectations?
Delphine Groll: Through experience with our customers we have seen that health systems want AI partners that support clinical workflows through deep integration and customization. They also want transparency around AI. In addition to technology considerations, health systems need AI partners skilled at change management. That’s critical for scaling these solutions.
Nabla’s strong technology and product team is delivering an ambitious AI roadmap. Transparency and reliability are at the core of every discussion we have. When we partner with healthcare organizations, we share our data privacy policies, how we train our model and how we use partner data. Our customer success team works hand in hand with clinical teams, providing education and training as part of the AI deployment.
What matters most to Nabla is building long-term relationships with clients. We view ourselves as a partner, not a vendor. Our culture is guided by innovation, responsiveness and dedication to the client.
Q: Can you share an example of how feedback from providers has shaped Nabla’s product decisions and what that says about your approach to building trust in AI adoption?
DG:
Customer input is very important to us. We want to make it easy in Nabla for clinicians to provide feedback to our product teams and engineers. When we receive feedback, we promise an answer within two hours. We believe this helps us build trust and be able to develop a customizable and flexible product that’s built with clinicians in mind.
Over 100,000 clinicians use Nabla. The main feedback we receive is that the format and content of notes vary by specialty. Even two physicians in the same specialty will often create their notes very differently.
In response, we’ve designed Nabla with customization and personalization at the core. Note templates are 100% customizable and can be personalized. This empowers clinicians and demonstrates that Nabla is truly their tool.
Q: Nabla has evolved from dictation to an agentic AI assistant. How is this shift redefining the category of AI assistants in care delivery and why is that evolution important for health systems?
DG: We believe that agentic AI can create a bridge to legacy healthcare systems and workflows through a unified interface. This eliminates low-value tasks, while supporting more human-centered care and improving provider satisfaction.
Agentic AI acts as a teammate, rather than simply a tool.
Imagine a cardiologist is preparing for patient visits. One AI agent could pull the latest lab results and imaging reports from the EHR. Another agent could flag missing tests. Others could generate a structured patient summary during the encounter and suggest relevant clinical guidelines for specific conditions.
Q: What role do you see agentic AI play in achieving system goals like clinician well-being? How does your vision align with the organization’s long-term priorities?
DG: Our mission is to bring back joy to the practice of medicine. If we accomplish that, clinicians will experience less burnout and stay longer in the profession.
We also recognize that health systems face tremendous financial pressures. That’s why we continue to work on clinical documentation integrity and coding. By supporting financial system sustainability, everyone wins.
