Study: Satisfied patients more likely to pay medical bills in full

Recent evidence shows a strong correlation between patient satisfaction and paying medical bills.

A study by Connance found 74 percent of satisfied patients paid their medical bills in full, compared to 33 percent of their lesser satisfied counterparts.

The survey was conducted via an internet survey in August 2014 with 500 adults from 46 states, 6 percent of whom were uninsured and 94 percent of whom were insured. All respondents had recently received hospital services.

Here are four findings from the survey.

1. Among respondents, 35 percent gave billing processes a top score of five on a scale of one to five, and 51 percent rated the billing processes a three or less. The percentage of respondents giving billing process a top score has gradually increased each year since 2010.

2. Among respondents giving billing processes a top score:

  • 82 percent would recommend the hospital
  • 95 percent would return to the same hospital for a future elective service
  • 74 percent paid their bills in full

3. Among respondents who were less than satisfied with the billing processes:

  • 15 percent would recommend the hospital
  • 58 percent would return to the same hospital for a future elective service
  • 33 percent paid their bills in full

4. Among the insured population, the study revealed satisfaction with billing processes differs by type of insurance plan. While 37 percent of insured respondents gave billing processes a top score, only 28 percent of those with a high deductible plan raked it similarly.

 

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AppRev to reveal results of post ICD-10 implementation study

 

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