13 patient experience-related technologies & best practices hospitals are implementing

Hospital chief experience officers and other leaders overseeing patient experience have implemented numerous processes and technologies to improve alignment and innovation, according to a research report from the Experience Innovation Network, a part of Vocera.

The top seven process best practices hospitals have fully implemented include:

  1. Proactive compliments and complaints management
  2. Bedside shift handoff
  3. Pre-arrival communication
  4. Leadership rounding
  5. Hourly rounding
  6. Post-discharge calls
  7. Multidisciplinary rounding

Increasingly, patient experience leaders are also finding technology is crucial to hardwiring changes and providing patients and families with the information, access and education that drive a better care experience.

The top six patient experience-related technologies hospitals have fully implemented to drive that experience include:

  1. Compliments and complaints management
  2. Leadership rounding platform
  3. Alarms management system
  4. Enterprise data warehouse with experience data
  5. Post-discharge call platform
  6. Bedside patient engagement

 

More articles on CXOs:
7 things to know about CXO salaries
CXO responsibilities & strategic priorities: 11 things to know
CXO roundtable: Bringing it back to the patient

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.

 

Featured Whitepapers

Featured Webinars