U.S. Hospitals Promote Equitable Care, But More Work Needed
Health Research & Educational Trust.
The AHA's Institute for Diversity in Health Management commissioned HRET to conduct the survey on diversity and equitable care in 2011. The report, "Diversity & Disparities: A Benchmark Study of U.S. Hospitals," includes responses from 924 hospitals across the United States.
Here are the percentages of hospitals that have implemented initiatives to reduce racial/ethnic healthcare disparities:
• Standardized mechanism to translate hospital-related documents into languages that are most prevalent among visitors and patients — 80 percent
• Patient interviews or surveys to obtain patient satisfaction data for improving services for diverse populations — 62 percent
• Standardized system to collect feedback from patients with language needs — 61 percent
• Standardized system to collect feedback from patients for improving services for diverse patient populations — 59 percent
• Performance improvement projects aimed at improving the quality of care provided to diverse patient populations — 54 percent
• Standardized system to collect feedback from staff for improving services for diverse patient populations — 47 percent
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