U.S. Hospitals Promote Equitable Care, But More Work Needed
The AHA's Institute for Diversity in Health Management commissioned HRET to conduct the survey on diversity and equitable care in 2011. The report, "Diversity & Disparities: A Benchmark Study of U.S. Hospitals," includes responses from 924 hospitals across the United States.
Here are the percentages of hospitals that have implemented initiatives to reduce racial/ethnic healthcare disparities:
• Standardized mechanism to translate hospital-related documents into languages that are most prevalent among visitors and patients — 80 percent
• Patient interviews or surveys to obtain patient satisfaction data for improving services for diverse populations — 62 percent
• Standardized system to collect feedback from patients with language needs — 61 percent
• Standardized system to collect feedback from patients for improving services for diverse patient populations — 59 percent
• Performance improvement projects aimed at improving the quality of care provided to diverse patient populations — 54 percent
• Standardized system to collect feedback from staff for improving services for diverse patient populations — 47 percent
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