Survey: Distracted Leadership Main Roadblock to Improved Patient Experience
Beryl Institute's Patient Experience Benchmarking Study.
Over 1,000 hospital and health system leaders and clinical staff members from 672 organizations in all 50 states were surveyed between February 8 and March 6.
The top five roadblocks to patient experience were identified as:
1. Leadership pulled in too many directions
2. Other organizational priorities reduce emphasis on patient experience
3. General cultural resistance to doing things differently
4. Lack of support from physicians
5. Lack of sufficient budget or other necessary resources.
More Articles on Patient Experience:Survey: Patient Satisfaction May Depend on Bedside Manner More Than Medical Skill
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