Quality & Patient Safety

Patient Satisfaction Improved Following Start of Value-Based Purchasing

Written by Jaimie Oh | February 01, 2012

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Tags: patient satisfaction | Press Ganey | value-based purchasing

Overall average hospital ratings by patients have improved following the start of the initial value-based purchasing performance period in July 2011, according to analysis by Press Ganey.

Press Ganey relied on data from its proprietary database, which reflects the most current performance information from 44 percent of U.S. hospitals participating in CMS' Hospital Consumer Assessment of Healthcare Providers and Systems survey. The database includes patient discharge data through October 2011, the start of the value-based purchasing performance period.

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The data showed that in July 2011, hospitals had an average increase in the "overall rating of the hospital" of almost three-quarters of a point (0.7) compared to the previous month of June. In addition, the data showed overall hospital performance score continued to improve through October 2011 and was 0.9 percentage points higher than the average score for April 2010-March 2011, the latest period for which CMS data is available.

In addition, Press Ganey's analysis found that the average "likelihood to recommend" score for hospitals was 1.5 points higher in October 2011, compared to April 2010-March 2011.