Hospitals Offering Room Service, Gourmet Food to Boost Patient Satisfaction

Hospitals are increasingly offering services that mimic those at hotels in efforts to boost patient satisfaction, according to a Daytona Beach News-Journal report.

Some of those services include gourmet meals and room service for patients. Halifax Health Medical Center and Florida Hospital Memorial, both in Daytona Beach, offer room service that allows patients to order high-quality food based on dietary restrictions and culinary preferences.

 



Hospital officials also believe room service not only helps improve the patients' experience but their long-term health as well. Published research suggests patients who choose their own meals during their stay recovery more quickly and have more experience following dietary instructions.

Hospitals across the country are increasingly adopting such patient-centered practices to prepare for a provision under the healthcare reform law that will dictate how much federal money providers receive based on patient satisfaction. That provision will go into effect in October.

Related Articles on Patient Satisfaction:

Women Less Likely to Be Satisfied With Health Services Than Men

Maine to Administer Statewide Survey of Patients' Experience

9 Ways Better Data Can Drive Hospital Bundled Payment Initiatives

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