Richard Gunderman, MD, PhD, is a professor and chair of the radiology department at Indiana University in Bloomington. He penned a column on this topic for The Atlantic, noting that burnout isn’t the result of some catastrophic exam, long call shift or poor clinical evaluation. Rather, “it’s the sum total of hundreds of thousands of tiny betrayals of purpose, each on so minute it hardly attracts notice.”
He delves into some examples here:
When they see a patient treated poorly, encounter a fellow student who is struggling with confusion and discouragement, or deep in a maze of tests and grades find themselves beginning to lose sight of the goals that brought them into medicine in the first place, they do not merely knuckle down and redouble their efforts. Instead they take such matters into their hearts, muse over them, and find themselves questioning whether medicine is what they really want to do with their lives.
This is somewhat “soft” language for business-minded readers, but maybe it’s time to start dismissing insight like this as fluffy or overly sentimental. Emotional intelligence has become a prominent term in healthcare’s lexicon today, but it only seems to go as far as it’s convenient.
Physician burnout is a huge, sweeping issue affecting thousands across the country — that’s one way to look at it. But emotionally intelligent leaders don’t see it that way. Rather, they will approach the problem by doing small things with great compassion. Next time you see a medical student or resident, remember that they may need more encouragement than you think.
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